Shipping policy

Last updated: September 30, 2026

Nookfern is operated by Bryan Natter, doing business as Nookfern. For shipping assistance, email bnatter123@gmail.com with your order number.

Where we ship

We currently serve customers in the United States. Availability depends on the product, supplier, and delivery address. Shipping to Alaska, Hawaii, US territories, PO boxes, or APO/FPO addresses may be limited for certain products. Available destinations and delivery methods are shown at checkout. We do not currently offer international shipping.

Processing and delivery estimates

Processing times and delivery estimates vary by product and supplier. Please review the estimated dispatch and delivery information on the product page and at checkout before ordering. Processing time is the time needed to prepare your order; transit time begins when the carrier receives the shipment. Unless otherwise stated, business days exclude weekends and public holidays.

Delivery dates are estimates unless a service is expressly described as guaranteed. Made-to-order, oversized, or freight items may take longer and may require a delivery appointment. Any special lead times or delivery requirements will be disclosed before purchase. If an unexpected fulfillment delay occurs, we will contact you with the available options, including cancellation and refund where applicable.

Shipping costs

Shipping charges are calculated and displayed at checkout before payment. Charges depend on the items, destination, supplier, and available delivery services. Free shipping applies only when expressly offered for your order. We do not promise a universal free-shipping threshold or expedited delivery for every product.

Supplier fulfillment and split shipments

Products may ship directly from our supplier partners or from separate fulfillment locations. An order containing multiple items may arrive in separate packages on different dates. Where applicable, checkout will show the shipping charges for the shipment groups. Nookfern remains your contact for questions about the order.

Tracking and delivery

When tracking is available, we will send a shipping confirmation with the tracking details. Please allow time for the carrier's first tracking scan. Check that your delivery address is complete and accurate before placing your order, including any unit number and required delivery instructions.

For large or freight items, the product listing or checkout will explain whether delivery is curbside or includes additional services. Assembly, installation, room-of-choice delivery, and removal of packaging or old items are not included unless expressly stated.

Address changes, delays, and delivery issues

Contact us promptly if you need to change your address or cancel an order. Changes may not be possible once fulfillment begins. If a shipment is delayed, missing, marked delivered but not received, or arrives damaged, contact bnatter123@gmail.com so we can investigate with the supplier and carrier and arrange an appropriate resolution. Please retain packaging and photographs when reporting damage. We will not require you to resolve a supplier issue on your own.

Returns

For return instructions, eligibility, and refund timing, see our Return and refund policy. Do not return items to the sender or a business address without the return instructions we provide.