Refund policy

Last updated: September 30, 2026

Nookfern is operated by Bryan Natter, doing business as Nookfern. For returns, refunds, or order questions, contact bnatter123@gmail.com.

30-day returns

You may request a return within 30 days after delivery. Items must be unused, unwashed, in their original condition, with original tags, packaging, and included accessories. Please provide your order number or other proof of purchase.

How to start a return

Email bnatter123@gmail.com with your order number and the item you wish to return. We aim to respond within 2 business days. Once your return is approved, we will provide a prepaid return label or arrange an appropriate return method and provide the correct return address. Please send the item within 14 days after receiving return instructions. Do not send items back without first contacting us.

Some products ship directly from our supplier partners. Returns may need to go to the supplier's designated facility, and items from different suppliers may require separate packages. Nookfern remains your point of contact throughout the process. Our business mailing address is not a returns destination.

Return costs

For eligible returns of orders delivered within the United States, we do not charge a return shipping fee or a restocking fee. Original outbound shipping charges are not refundable for change-of-mind returns. If we sent the wrong item or your item arrives damaged or defective, we will cover the reasonable costs of resolving the problem, including applicable shipping charges.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and, if possible, photographs of the item and packaging so we can investigate and arrange a replacement, return, or refund. This request does not limit any rights you have under applicable law.

Exceptions

Personalized or made-to-order items and items clearly marked final sale before purchase are not eligible for change-of-mind returns. Gift cards are not refundable except where required by law. These exclusions do not prevent you from reporting a damaged, defective, or incorrect item. Any product-specific return restriction will be disclosed before you purchase.

Refunds

We will notify you after your return has been received and inspected. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the refund. Refunded amounts reflect discounts applied to the returned item and applicable refundable taxes. If more than 15 business days have passed since we approved your refund, contact us at bnatter123@gmail.com.

Exchanges and cancellations

For an exchange, contact us first; we can help arrange an eligible return and a separate order for the replacement item. To request cancellation or an address change, email us as soon as possible. We will try to accommodate requests before fulfillment begins, but cannot guarantee changes once an order is being processed or has shipped. Shipped orders remain subject to this return policy.

Your rights

This policy applies to purchases made through nookfern.com and does not limit any non-waivable consumer rights under applicable law. The policy in effect when you place your order applies to that order.